MySoberRoommate

FAQ

Why use MySoberRoommate (MSR)? 
• It promotes clean living. Living with others committed to a clean lifestyle is one of the best ways to stay on a healthy path.
• It's free. Search, match, and message with potential roommates for as long as you want, as often as you want, for free.
• It's easy. Just answer a few questions to start searching our database of potential likeminded roommates. 
• It's efficient. No slogging through irrelevant listings--our search engine does the work for you by filtering out unwanted members and showing you matches tailored just for you. 
• It's anonymous. You decide what pictures to post and what personal information to share with other members, and when. We will never post your name, address, email address, or phone number, and we won't share your information with outside parties. 
What does it cost? 
NOTHING. You can use MSR's quicksearch, advanced search, and messaging features completely FREE.
I'm having trouble navigating the site. Can you walk me through it?
Yup! Check out this video to see a step-by-step walk-through of the site: https://www.youtube.com/watch?v=h8u4wIpxxJ0
I don't see my region on the site. What should I do?
We are new so we are still growing, and we would love to add your area to the site. Just contact us and let us know!
How do I tell the difference between members who have a room to fill and members who need a room?
People who have a room to fill show up in search results as a rectangular photo (or as a drawing of a couch if they haven't uploaded a photo), and people who need a room show up as a circular photo. You can search for members who have a room, need a room, or are open to meeting a roommate and finding a new place together in the Advanced Search.
I found a glitch in the site. Who should I tell?
Technical bugs are inevitable, and we need your help to find and fix them. If you encounter one, please contact us and let us know.
I forgot my password! What should I do?
Simply enter your email address here and we'll send you instructions to reset your password.
I'd like to delete my profile. What should I do?
You can hide your profile from other members by deselecting "Visible in Search Results" on your profile page. If you'd like to permanently delete your account, simply contact us and we'll take care of it. Please note that once your account is deleted, you will need to register as a new member if you'd like to use the site again.
What do I do if someone sends me an inappropriate or suspicious message?
We care very much about the MSR community and want it to be a safe and positive experience for you. To do that, we need your help! If you get a message that seems suspicious, please hit the "flag" button in the upper right above the sender's picture right away to report them to us, and/or email us a screenshot of the message--the more info you can give us, the better. You can also block a member from contacting you by selecting the "padlock" icon in the upper right above their picture. Please also keep in mind a few tips to help protect yourself, your personal information, and your money:
• Never send money to someone you meet online, especially by wire transfer or money order. We at MySoberRoommate will never message you asking for money. Scammers often request that you wire them money, especially overseas. Don't wire money to strangers or to someone who claims to be in an emergency. 
Never give out your credit card number, bank info, SSN, or other identifying information that someone could abuse.
Be on the lookout for the hallmarks of a scammer. Red flags typical of scammers include, but are not limited to:
      -Quickly asking you to talk or chat on an outside email or messaging service
      -Vanishing quickly from the site, then reappearing under a different name
      -Talking about destiny or fate
      -Claiming to be recently widowed, injured, etc.
      -Asking for your full name, address, and/or bank account info under the guise of sending flowers, gifts, money, or certified check
      -Making an inordinate amount of grammatical and/or spelling errors
      -Claiming to be from the U.S. but currently traveling, living, or working abroad
      -Asking you for money
      -Claiming to be a MySoberRoommate representative seeking personal information or a deposit.